Framework

This returns policy has been drawn up on the basis of current legislation and may be updated without prior notice.

Deadline for withdrawal and return

The customer has the right to withdraw from the contract without incurring any costs (other than the cost of returning the product(s)) and without having to state the reason, within 14 (fourteen) days from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).

Thus, in the event of exercising the right of withdrawal, any purchase made in the store can be returned within 14 days of receipt. After this period, it will not be possible to offer a refund or exchange the item(s).

If the customer wishes to exercise the right of withdrawal from the contract, they must complete and submit a clear declaration of withdrawal from the contract. You can contact the store within the above-mentioned time limit to request the Free Resolution form or explicitly state via e-mail to livros@miticabooks.com that you wish to withdraw from the contract.

The contact made by e-mail must make reference to the following data:

• Name of recipient
• Telephone/mobile contact
• Order number
• Date of order
• Date order received
• Number of products and/or services purchased

Upon receipt of the request for free termination of contract, a response will be given as soon as possible in order to expedite and schedule the collection of the product(s) purchased.

Conditions for return

For a purchase to be eligible for return, the items purchased must be in the same condition as when they were delivered. They must also be returned in their original packaging and without signs of misuse or mishandling.

Digital products cannot be returned; once sent, they cannot be returned.

Documentation
In order for the return process to be completed, you will need to include proof of payment and the return form.

Make the Return request and send the necessary documents to livros@miticabooks.com.

Refund
The value of the product(s) and delivery costs will be refunded in full within 14 days of receipt of the order to be returned.

Mítica Books is not obliged to reimburse additional return costs such as a different and more expensive method of collecting the product(s) than the one presented by us. In the event that collection of the product(s) from the customer is requested by Mítica Books, the refund process will be initiated upon receipt of the product(s). The customer will be notified by livros@miticabooks.com of this process.

Refunds will be made using the same payment method used by the customer for the initial payment, except in situations where there is an express agreement and the customer does not incur any costs as a result of the refund.

If you do not receive your refund within the specified period, please check your bank account again. If you still can't confirm that the amount has been deposited, please also contact your bank manager. If you still have no feedback, please contact the bank. After these steps, you can contact us on +351914991287 or by sending an email to livros@miticabooks.com.

Conditions for exchanges

An exchange of items is only accepted when the order is defective, incomplete, incorrect or damaged during delivery. If you wish to exchange an item, you must fill in the Returns or Exchanges form and contact us by e-mail at the following address: livros@miticabooks.com. You must send a photo with emphasis on the defect or damage to the product.

All items on sale in the store, including books, are eligible for exchange, subject to the conditions set out above.

Digital products cannot be exchanged.

Details for sending back orders

After contacting us by e-mail and submitting the form, you will be contacted to find out the steps to follow and the address to send it to.

There may be a delay in replying, but the date of receipt of the first e-mail with the completed form counts towards the deadline for submitting the order.

Gifts
Offered items cannot be returned or exchanged.

Shipping costs
The shipping costs initially paid will be included in the amount to be refunded, as provided for in the legislation in force in Decree-Law no. 24/2014.

If the customer wishes to use a different collection method to that defined by Mítica Books, the customer will be responsible for paying the additional shipping costs for returning the product to the store, whether for return or exchange purposes.

We cannot guarantee that items will be returned or that they will arrive in the same condition as when they were sent.

International returns
In the case of an order delivered abroad, the return process is based on the above conditions.